Most consumer complaints get dismissed as isolated incidents. They're not. When a business breaks the law, ignores its obligations, or quietly exploits thousands of customers at once — that's a systemic compliance failure, not a one-off. That's what I investigate.
@berrythefacts is about finding the pattern behind the complaint. The hidden fee that affects 40,000 accounts. The warranty policy that's been illegally applied across every store. The pricing breach happening in every suburb. I document it, amplify it, and push until something actually changes.
The ACCC has a $450M budget and a complaints form. I have a phone, a social media account, no budget and a very public record. You decide who's doing more.